Refund policy

Returns & Refunds

If something isn't right, we make it simple. You have 30 days from the day your order arrives to return it — and you don't need to give us a reason.

30-day returns

Email info@holmere.com with your order number within 30 days of delivery. We reply within one working day with return instructions.

To be refunded in full, items should be unused and in resaleable condition, in their original packaging where possible.

Who pays return postage

• Changed your mind: return postage is at your cost. We recommend a tracked service — we can't refund items lost on the way back to us.
• Faulty, damaged, or wrong item: we cover it. No return needed in most cases — just send us a photo.

Faulty or damaged items

Email us within 14 days of delivery with a photo. Under the UK Consumer Rights Act 2015 you're entitled to a repair, replacement, or full refund — your choice.

Refund timeline

Once we've received your return (or your photo, for faulty items), we refund to your original payment method within 5 working days. Your bank may take a further 3–10 days to show it.

What we can't accept

• Items damaged through misuse
• Items returned more than 30 days after delivery

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. Our 30-day window exceeds the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013.

Questions? info@holmere.com — a real person reads every message.