FAQs

How can I contact Holmere?

Email info@holmere.com. We aim to reply within one working day.

Do you ship to the UK?

Yes. We currently ship to addresses within the United Kingdom.

Where do you ship from?

We ship from Hong Kong.

How long does delivery take?

Due to high demand, orders may take 2–4 weeks to arrive. You will receive a tracking link by email once your order is dispatched.

Can I change or cancel my order?

We process orders quickly. Requests to change or cancel must be made within 12 hours of ordering. After this window, your order may be returned for a full refund once received.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

What is your return policy?

Items can be returned within 30 days of delivery if unused and in original packaging. Email info@holmere.com to start a return.

My order has not arrived. What should I do?

If your order has not arrived within 4 weeks of dispatch, email info@holmere.com with your order number. We will investigate and either resend or refund.